Returns
Can I return my NCC product?
Yes, returns are accepted only if you received the wrong product or it arrived damaged during delivery.
How soon should I raise a return request?
You must raise the request within 48 hours of order delivery.
Is an unboxing video required for return approval?
Yes, a continuous, uncut unboxing video is mandatory. Requests without it will not be processed.
Exchange / Replacement
When can I apply for an exchange or replacement?
Exchange/Replacement is allowed only for wrong items delivered or delivery damage.
How long does it take to dispatch a replacement?
Replacement is dispatched within 2–3 working days after we receive and verify the returned product.
What if the product is out of stock for replacement?
If out of stock, a full refund will be processed instead.
Refund Processing
How long does refund processing take?
Refunds are processed within 2–3 working days after approval.
Will I get a refund for orders placed by mistake?
No, refunds are not applicable for wrong size, wrong item, or change of mind orders.
How will I receive my refund?
Refunds will be issued through the original payment method used during checkout.
Shipping
Do you ship all over India?
Yes, we deliver NCC products to cadets across India through trusted courier partners.
When will my order be shipped?
Orders are dispatched within 2–4 working days after successful payment.
Is shipping free?
✅ Free Shipping – for orders above ₹999
₹99 Standard Shipping – for orders below ₹999, depending on location
Delivery Issues
How many delivery attempts are made by the courier team?
A maximum of 2 delivery attempts will be made.
What happens if delivery fails after two attempts?
The parcel will be returned to us, and refunds are not issued for failed delivery due to unavailability or no response.
We are not responsible for delivery failure caused by incorrect address or unreachable contact number. Please ensure details are correct at checkout.
✅ Free Shipping – for orders above ₹999
₹99 Standard Shipping – for orders below ₹999, depending on location
My order is delayed. What should I do?
Simply WhatsApp us your Order ID and Tracking ID, we will update you within 24 hours.
Contact Us
How can I reach NCC Online support team?
💬 WhatsApp: +91 8778636715
A: 📞 Call: +91 8778636715
A: ✉ Email: info@ncconline.in
What are your customer care working hours?
🕙 Monday to Saturday: 10 AM – 6 PM
❌ Sunday: Closed
How long will it take for a response?
Please allow up to 24 hours response time
Cancellation Policy
Can I cancel or modify my order after placing it?
No, orders cannot be cancelled or modified once placed.
What if the order is already shipped and returns due to buyer fault?
If the order returns due to buyer issue (wrong address, refusal, unavailability), the to-and-fro courier + handling charges will be deducted, if refund is approved
Other FAQs
Are product images exactly the same in real?
Images are for representation only. Slight differences may occur due to display or manufacturing updates.
Do you accept returns for size issues?
No, return/replacement is not applicable for size or product ordered by mistake
What type of boots, caps, gloves, belts do you sell?
We sell NCC Uniforms, Beret Caps, Hackles, Cap Badges, DMS Boots/Shoes, Gloves, Kamarband, Sash, Officer Leather Belts, Tracksuits, T-shirts, and Ceremonial Accessories.