Refund policy

Return, Replacement & Refund Policy

Thank you for choosing NCC Online, your trusted source for NCC uniforms, accessories, and related products. We’re committed to delivering quality and ensuring customer satisfaction. Please read our policy before placing your order.

1. Definitions

  • Return – Sending back a purchased product due to an approved issue.

  • Replacement – Receiving a new product in place of a defective or wrong one.

  • Refund – Receiving your money back through the original payment method.

2. Eligibility for Return / Replacement

You can request a return or replacement only if:

  • You received a wrong product (different from what was ordered/invoiced), or

  • The product was damaged during delivery.

🕒 You must raise the request within 48 hours of receiving the order.

3. What is Not Eligible for Return / Replacement / Refund

We do not accept returns, replacements, or refunds for:

  • Products ordered by mistake (wrong size, type, product, etc.)

  • Personal dislike or change of mind after delivery

  • Minor differences in appearance due to screen differences

  • Used, tampered, or damaged products not reported during unboxing

  • Products where the original tag, label, or packaging seal is removed or not intact   

  • Incorrect address or unavailability during delivery

  • Delivery refusal or unresponsive customer during delivery attempts

📌 Images shown on the website are for representation purposes only. Slight differences may occur.

4. How to Request a Return / Replacement

To initiate a return:

  1. Send us a message on WhatsApp: +91 8778636715

  2. Provide:

    • Your Order ID

    • Reason for return

    • Full and clear unboxing video (Must start from opening the package, without cuts or edits)

⛔ Requests without an uncut, continuous unboxing video will not be processed.

5. Return & Replacement Process

  1. Review: Our team will review your request with the submitted video.

  2. Approval: If approved, our team will guide you on how to ship the product back.

  3. Quality Check: After receiving the product, our team will inspect it.

  4. Resolution:

    • Replacement will be dispatched if stock is available.

    • If out of stock, a full refund will be processed.

⏱️ Timeline:

  • Replacement dispatch: 2–3 working days after accepting the returned product

  • Refund processing: 2–3 working days after approval

6. Buyer Responsibilities

  • Ensure address and contact details are accurate at checkout.

  • Make sure the provided number is reachable during delivery.

  • Respond to courier calls and track your package.

📌 NCC Online is not liable if:

  • Delivery fails due to incorrect details or unavailability.

  • Calls or delivery attempts go unanswered.

  • Delivery is refused.

7. Cancellation Policy

  • Orders cannot be cancelled or modified once placed.

  • If a shipped order is returned due to buyer issue, to-and-fro courier and handling charges will be deducted before refund (if approved).

8. Final Decision

All decisions regarding returns, replacements, and refunds are taken at the discretion of NCC Online. Once a final decision is communicated, the matter is closed and further requests may not be entertained.

NCC Online serves NCC cadets across India with reliable products and timely service. Please review our policies and product details before placing an order.

For support or queries:
💬 WhatsApp: +91 8778636715